How to File a Bug
- Nathan Leiby (Unlicensed)
These are best practices whenever you find a bug. Please take the 5 minutes it requires to put it into the system with description and "steps to reproduce", so it will be addressed/fixed in long run if needed.
Bonfire (tool which helps to file bugs)
Install the Bonfire extension for the Chrome Browser
https://raxaemr.atlassian.net/secure/BonfireGettingStarted.jspa
Bonfire is very helpful for filing bug in a browser-based Application. It allows you to take a screenshot and annotate it with boxes, arrows, and text. It also captures your system details (to clarify the environment under which you experienced the bug).
Filing a good bug
Before filing a bug, quickly search in the issues list to see if someone has already filed the same bug. If a ticket for the issue already exists:
- Please add a comment to the existing bug noting how your reproduced the bug
- If needed, update the bug's description, severity, etc
If you are filing a new bug:
- (if known) specific steps to reproduce bug
- conditions which triggered the bug (browser, previous actions, user logged-in, etc)
- any logs regarding the failure (chrome developer tools, server logs, etc)
- expected behavior vs actual behavior
- its severity (crashes whole system, breaks one component, minor issue, trivial issue)
- suggestions on how to investigated / follow-up